FAQ


Why use BitcoinByCredit.com?

This service allows you to purchase Bitcoin using your credit card safely and quickly in just a few short steps.


What is required to buy Bitcoin?
  1. Valid payment method (e.g. Credit/Debit card)
  2. Bitcoin address. You need a Bitcoin Wallet address to proceed.

I'm not from the US, Can I use your service?

Yes, you can buy Bitcoin, no matter where you live.


Can I use a Credit or Debit Card?

Yes, you can pay by Visa and MasterCard. Simplex accepts most major credit cards, including VISA and MasterCard. We also accept some virtual, prepaid and debit cards. Note, however, that some issuer banks have their own terms on where and when those cards can be used, and may decline the charge on their side.


Is there a minimum and maximum amount of Bitcoin I can purchase?

Yes, there is a $50 USD minimum. There are also periodical limits. Daily limit is $5,000 USD and monthly limit is $20,000 USD. You can buy $20,000 USD over 4 days if you want, but then you'll have to wait a month before next transaction.


Do you have a fee/commission?

There are currently costs associated when making a credit card order, in addition to the above BTC rate during checkout. Those fees include bitcoinbycredit.com 5% and credit card processing by Simplex 5% (with $50 minimum purchase).


Who is this service provided by?

This service is provided by our partners Simplex.com which is hosted on BitcoinByCredit.com.


How long does it take to complete a transaction?

Usually, payments are processed within the hour; however, some cases require more attention and can take up to 24 hours to be approved. You will receive an email once your payment has been reviewed. If your transaction is still pending, it might be because you have yet to submit to a verification request. In such cases, an email is sent asking for proof of identity or card ownership – which can land in your spam folder. In case of delays, please check your spam folder for a verification email.


I have more questions. How can I get additional help?

If you have more questions please reference the Simplex FAQ page for more frequently asked questions and answers including customer support information.


Where will you send the coins I purchased?

Bitcoins are sent to the wallet address you provide at the point of ordering online.


What is 'Bitcoin address' or 'Bitcoin wallet'?

A Bitcoin address, or simply address, is an identifier of 26-35 alphanumeric characters, that represents a possible destination for a bitcoin payment. Addresses can be generated at no cost by any user of Bitcoin.


I placed the order but still not received Bitcoins

If this is your first time placed an order then do not worry. Verifying new customers may take up to few days. The length of time taken for the coins to appear in your wallet varies depending on the type of wallet you are using. Some wallets need to synchronize fully with the peer-to-peer network before displaying your coin balance. Please wait until any network synchronization updates or node confirmations have completed before contacting us about missing coins. We encourage each client to make sure you have entered the correct address when ordering. Any coins sent to an incorrect account are not refundable.